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Frequently Asked Questions
How is the information in Labwire protected? 1. How is the information in Labwire protected?
What about confidentiality issues? 2. What about confidentiality issues?
Is Labwire DOT-compliant? 3. Is Labwire DOT-compliant?
What are the advantages of using Labwire? 4. What are the advantages of using Labwire?
What are some of the main features of Labwire? 5. What are some of the main features of Labwire?
Where is the information stored? 6. Where is the information stored?
What kind of software do I have to install to use Labwire? 7. What kind of software do I have to install to use Labwire?
What are the system requirements to use Labwire? 8. What are the system requirements to use Labwire?
How can I access Labwire if there is no computer at a location? 9. How can I access Labwire if there is no computer at a location?
Where does Labwire information go?  How is it distributed? 10. Where does Labwire information go? How is it distributed?
Who has access to Labwire data? 11. Who has access to Labwire data?

1. How is the information in Labwire protected?
The information in Labwire is protected in several ways:
  • Double-layered Firewall protection to block hacker attacks
  • 128-bit Secure Socket Layer (SSL) protocol encryption
  • Encrypted data transfer from vendors
  • 24-hour security-guard surveillance at facility, with electronic biometric entrance for after hours access
  • HIPAA Compliant physical security practices
  • Diesel Generators; 2-weeks forward supply
  • Daily backups, off-site storage
  • Second physical location for disaster recovery

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2. What about confidentiality issues?
With Labwire, you can count on confidentiality! Our organization conforms to proposed HIPPA-based protocols and standards and will adhere to final regulations when they are published. Access to data files is restricted by multiple unique fields and is password protected. Companies specify how they prefer to receive test results and Labwire follows those instructions to deliver confidential information securely.

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3. Is Labwire DOT-compliant?
Yes, Labwire is in full compliance with all Federal Regulations on Mandated Drug and Alcohol testing programs.

  • FMCSA
  • FAA
  • USCG
  • FTA
  • FRA
  • PHMSA
 

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4. What are the advantages of using Labwire?
There are several advantages to using Labwire to manage your organization's employment information:
  • Reduced turnaround time for results
  • Unlimited 24 x 7 access to drug test information
  • Ability to customize reports based on your own date ranges and according to unique company structure
  • Increased efficiency - reduce workflow requirements
  • Advanced collection site management features
  • Increased convenience - check the status of tests from your desktop PC whenever you like
  • Personal Client Service

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5. What are some of the main features of Labwire?
Labwire is Web-based technology in action. The features of this innovative online application include:
  • Open end architecture
  • High security (128-bit public key encryption)
  • Customized reports
  • Real-time connectivity with all Service Agents
  • Applicant/Specimen tracking system
  • Online donor contact interview
  • Complete employer profile management
  • Unique Mixed-Lab mode option
  • Edit Profile information
  • Daily activity monitor and advance warning system
  • Audit trail for Federal inquiries

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6. Where is the information stored?
All information is stored on Labwire's redundant data center servers that provide several backup measures to maintain system integrity and reliability. Our data centers include multi-level access control to ensure the security of people, property, and especially mission-critical data. This includes:
  • Perimeter alarms (firewalls, stateful packet inspection)
  • Redundant routers, servers, and switches
  • Redundant high-bandwidth internet connectivity
  • Backup generators
  • No single point of failure
  • Widespread video surveillance equipment
  • Onsite security teams

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7. What kind of software do I have to install to use Labwire?
The only computer software required to access Labwire is an Internet browser (recommended Microsoft Internet Explorer 6.0 with strong encryption) and an Adobe Acrobat Reader (version 4.0 recommended.)

(Most Lower-level encryption browsers are automatically stepped up to 128-bit by our SSL protocol) 

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8. What are the system requirements to use Labwire?
To use Labwire, computers must meet the following minimum system requirements:
  • Internet Access
  • Intel Pentium 133Mhz
  • 35MB hard disk space
  • 32MB RAM
  • 56Kbps Internet connection and Internet Service Provider (ISP) account

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9. How can I access Labwire if there is no computer at a location?
Any branch offices that do not have computers can be set up to receive Labwire reports via fax.

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10. Where does Labwire information go? How is it distributed?
Labwire sends confidential test results according to company instructions. Data can be distributed in various ways, including via:
  • Fax
  • Secure e-mail attachments
  • Secure online Web access

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11. Who has access to Labwire data?
With Labwire, each component of your workflow has easy access to review and manage the information that they've entered into the system. For example:
Employer - Role-based access to appropriate information

Collection site - CCF, protocol and scheduling information
 
Laboratory - CCF and any other information input by the labs
 
Medical Review Officer (MRO) - CCF, collection notes, lab information and notes
 
Workplace Screening Services - full administrator access includes Collection sites, Labs and MRO reports as well as Donor information.

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